Effective Date: June 2024

Privacy Policy

1. Introduction

Welcome to Universal Networks! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.universalnetworks.info. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, billing/shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Process your transactions and send you related information.
  • Manage your orders and deliver the products and services you request.
  • Improve the Site and your experience.
  • Communicate with you about your account or transactions with us and send you information about features and enhancements on our site.
  • Understand and analyze how you use our site and what products and services are most relevant to you.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

 

Returns and Refunds Policy

At Universal Networks, we are committed to providing high-quality digital services to meet your business needs. This policy outlines the terms for returns and refunds for our services.

1. Service Satisfaction

  • If you are not satisfied with the services provided, please contact us within 7 days of delivery to discuss your concerns. We will work with you to resolve the issue promptly.

2. Refund Eligibility

  • Refunds may be only issued in cases where services have not been delivered as agreed upon in the project scope.
  • All requests for refunds will be reviewed on a case-by-case basis to ensure fairness to both parties.

3. Non-Refundable Services

  • Services that have been fully rendered or delivered as per the agreed scope are non-refundable.
  • Customizations and ad-hoc work completed to your specifications are non-refundable.

4. Refund Process

  • To request a refund, please contact us at [email protected] with your project details and the reason for the request.
  • Approved refunds will be processed within 14-21 business days via the original payment method.

Payment Terms – Universal Networks

At Universal Networks, we aim to provide a seamless experience for our clients. Below are our standard payment terms for the services we offer:

1. Payment Methods

  • We accept payments via bank transfer, credit/debit cards, or any other method agreed upon during project initiation.
  • All payments must be made in the specified currency outlined in your invoice or agreement.

2. Payment Schedule

  • Payments must be made as per the terms outlined in your agreement or invoice. This may include:
    • Upfront Payments: Certain services may require full or partial payment upfront before the commencement of work.
    • Milestone Payments: For large-scale projects, payments may be split into milestones as detailed in the project agreement.
    • Recurring Payments: Subscription-based services will be charged monthly, in advance, on the agreed date.

3. Late Payments

  • Payments not received by the due date may incur a late fee, as specified in your agreement.
  • Repeated late payments may result in suspension of services until outstanding balances are cleared.

4. Taxes and Fees

  • All fees are exclusive of taxes unless otherwise specified. Clients are responsible for any applicable taxes, duties, or transaction fees.

5. Cancellation of Services

  • Services will be canceled if payment is not received within 7 days of the due date.
  • Reactivation of services will require full payment of outstanding dues, including any applicable late fees.

6. Refunds

  • Payments are subject to our Returns and Refunds Policy, which should be reviewed in conjunction with this document.

For any queries regarding this policy, feel free to contact us at [email protected].